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Frequently Asked
Questions
Every Wind River Chandlers product is made in small batches with premium, natural ingredients sourced locally in Wyoming.
Why is my vessel candle tunneling?
Short burns create tunneling. Reach full melt pool with each burn to ensure it burns evenly.
Why does my candle have white spots or frost on it?
This is called “blooming”. It’s a sure sign your candle is made with natural waxes, especially beeswax. Paraffin candles do not bloom. Blooming and frosting is completely normal and doesn’t effect its performance.
Why is my candle “sweating”?
This is completely normal in organic natural candles. This usually happens when it goes from a cooler room to a warmer room. If this happens place your candle in a cooler area Sweating wont effect your candles performance and will usually subside.
Why is my candle puffing “soot”?
Our candles do not soot. They burn cleanly and evenly. If your candle is puffing soot, this is caused by too long a wick and carbon buildup at the tip. Blow your candle out and trim wick. Re-light your candle or let rest.
Why is my candle flame low?
Most likely the wick was cut too short. Blow the candle out and soak up a bit of wax using a paper towel. Re-light or repeat if necessary to achieve a brighter flame
Bring Home the Spirit of the
Wind River Basin
Experience luxury candles and natural skincare, handcrafted in Lander, Wyoming. Elevate your home and wellness with small-batch quality you can trust.
Made In USA
